Balance of State Coordinated Entry System

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Ms. Rebecca Hickom

Coordinated entry is an important process through which people experiencing homelessness can access the crisis response system in a streamlined way, have their strengths and needs quickly assessed, and get quickly connected to appropriate, tailored housing and mainstream services within a community or designated region. The Georgia Balance of State Continuum of Care's coorindated entry system uses standardized assessment tools and practices. These standardized tools and practices provide the ability for households to gain access to the best options to address their needs while emphasizng choice. The most intensive interventions are prioritized for those with the highest needs.

The Georgia Balance of State CoC has taken a regional approach to implementing coordinated entry. A lead agency, identified in each region, coordinates prioritization, matching and referral processes. Additionally, access points for those seeking assistance are identified in multiple locations within a region. Resources are prioritized based on vulnerability (assessment score) and prioritization standards set by the CoC. Implementation sites will utilize HMIS to assess, prioritize, match and refer. CoC coordinated entry staff will monitor CES success through HMIS. Current CES access points within the BoS CoC are located in Banks, Bartow, Bibb, Colquitt, Glynn, Habersham, Hall, Liberty, Lumpkin, Rabun, Stephens, Thomas, White, and Worth counties.

The BoS has a toll-free hotline, 1-844-249-8367, that anyone in any part of the state can call to be connected to funded agencies and CES access points in their area for emergency shelter or housing assistance. Funded agencies outside of the mplementation sites are required to assess clients using the VI-SPDAT and prioritize their permanent housing resources on an agency level. Detailed instructions on that process can be found in the CES in the BoS CoC Webinar which is linked below. 

A list of the CES Access Points and their contact information can be found below.

To assist communities in understanding and implementing coordinated entry, the BoS CoC has created a wide variety of tools and training. The training webinars are linked below. To explore other tools, please use the buttons below.

For more information, contact a Coordinated Entry System Coordinator.

Isaac Davis at Isaac.Davis@dca.ga.gov

Rebecca Hickom at Rebecca.Hickom@dca.ga.gov

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