************IMPORTANT ANNOUNCEMENT-UPDATED*********
To Our Valued Customers,
We at State Home Mortgage understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and employees.
We are closely monitoring updates from public health officials and government agencies so that we can make ongoing assessments.
To limit the potential impact of COVID-19 on our employees, and our valued customers, we are working with limited critical staff.
The passage of the Coronavirus Aid, Relief, and Economic Security (CARES) Act stipulates that every borrower who attests that they have been directly or indirectly impacted by the COVID-19 pandemic, regardless of delinquency, is entitled to a forbearance plan.
What is a forbearance plan? A forbearance plan provides a temporary suspension or reduction of your mortgage payments for a specific period during a temporary hardship, such as unemployment. At the end of the forbearance, you will have three options to bring your account current.
If you have been impacted by COVID-19 and having difficulty with your mortgage payment:
If you find yourself in need of forbearance support, take a minute to complete and return our streamlined COVID-19 mortgage assistance form. Click on the link below:
COVID 19 FORBEARANCE APPLICATION
Planilla de Asistencia Hipotecaria por COVID-19:
SOLICITUD DE ANULACIÓN DE COVID 19
Additional Resources:
For Georgia COVID-19 Unemployment resources, please visit:
https://dol.georgia.gov/gdol-covid-19-information
For Additional Information on How to Avoid Foreclosure:
https://www.hud.gov/topics/avoiding_foreclosure
Thank you and stay safe.
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State Home Mortgage is the servicing operation for the Georgia Dream Homeownership Program. You can access your loan information here and make your monthly payment online today!
You can also drop off your payment via check or money order in our drop box located just outside our office by our main parking deck.
State Home Mortgage Month-End
Cut-Offs 2020
Note: Please have your payment in the State Home Mortgage Office by 3 pm on the month-end cut-off date to ensure adequate posting time.
State Home Mortgage request and receive property tax bills electronically and payment is issued from your escrow account. You, the homeowner, will receive a copy of the tax bill for your records as this is a requirement for city and county tax municipalities. If you are in receipt of a tax bill for a prior year or a bill for solid waste please contact us to determine if your account is escrowed for that payment. You may reach us at 800-781-8346, for your convenience you can also email a copy of the bill along with your questions to tax.dca.ga.gov
As a reminder, State Home Mortgage does not communicate with customers via text message. Official communications from State Home Mortgage will be sent via mail, email or discussed via phone.
To contact State Home Mortgage representatives, send mail to or call:
A: You do have the option of enrolling in an automatic mortgage payment program. You may be asked to provide an authorization form with a voided check or savings account slip attached to set up the draft. The payment is typically debited on the 1st or 10th of the month. You can fax a written request along with voided check to 404-679-4837. A confirmation will be mailed prior to draft date.
A: Yes, you can make a payment and manage your mortgage account online, anytime. Gain instant access to your mortgage account details, loan history, tax and interest data, contact information updater, and more. It's fast, it's simple, and it's FREE! www.statehomemortgage.net
Cancellation requires that you have a good payment history, the property value has not decreased, and you can certify that there are no liens against your property.
Lenders are required (by the Homeowner's Protection Act of 1998) to terminate PMI at 78% LTV (based on the amortization schedule) if the loan is current or has reached the midpoint of the payoff.
A: The account is analyzed annually on the anniversary of your loan. By special request you can have an analysis completed for a fee if on a date other than the anniversary date.
A: When an insurance renewal billing is not received by the expiration date or the current insurance carrier is not renewing the policy, State Home Mortgage covers the property with a forced placed insurance. This is lender placed and provides coverage only for the structure and not the contents on the property. This coverage is expensive and homeowners are notified when this is placed. You are encouraged to find coverage with an insurance agent of your choosing.
A: A homeowners insurance (or hazard insurance) policy covers damages to your home, your belongings and accidents as outlined in your policy.
A: We can help you understand your options if you are facing payment challenges. Call 800-781-8346, Option# 3 then Option# 1.
A: The county tax office is unaware which lender is associated with each property. State Home Mortgage has a vendor Core-Logic who provides us with a bill for each homeowner. It is not required that you send us the bill you receive unless it is a supplemental bill due to an appeal or you receive a delinquent bill.
